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Hene Aku Kwapong (PhD)

Topic: Reimagining Your Business Model To Grow Your Company’s portfolio


Hene Aku Kwapong (PhD) holds a BS, MS in Chemical Engineering and an MBA in
Finance Engineering (all from MIT, Cambridge, MA) and a PhD in Systems Dynamics
(Columbia University, New York). He is currently a Managing Partner of Songhai, a corporate development company and Chief Restructuring Officer of Park Street Advisors, a London real-estate private equity company. Dr. Kwapong is a director of both Nordicom-Denmark and Ecobank, Ghana Ltd. He is a former Senior Vice President of the New York City Economic Development Corporation and has more than 25 years of strategy and operational experience from several Fortune 50 companies including Microsoft, GE, Exxon Mobil, Deutsche Bank and Royal Bank of Scotland. He has a wealth of experience from the
financial services industry including multi- asset securitisation platform management, value-
based management leadership, and architecting control frameworks for fixed income
businesses. Dr. Kwapong served as COO with Royal Bank of Scotland’s Global Credit
Business, where he led the restructuring of its global credit and ABS business. Until recently,
he served as the head of strategy and new markets overseeing global credit electronic trading business, overseeing operational execution of strategy; including regulatory imperatives, risk
management, implementing supervisory framework, and overall profitability of the Europe,
Middle East & Africa Credit & Mortgage Markets.

Sorens P. Rughooputh, EMBA, Dip CII, ANZIIF (Fellow) CIP, FInstSMM

Topic: “Embracing Disruption to meet Customer Expectations from Protection to Enrichment”


Sorens has been handling extensive budgets during most of his 27-year career as an insurance and financial services specialist. He stepped into Life Assurance Operations in the 1990s and quickly demonstrated exceptional capabilities – he was appointed as Underwriter five years later. In 2000, his talent was acknowledged by British American Insurance Company in Mauritius; he rapidly climbed the ladder as Project Manager – New Life Operations System, Operations Manager, Vice President – Technical Services, Senior Vice President – Business and Channel Development, Deputy CEO/Principal Officer in Botswana. He is currently working as Chief Technical Officer at National Insurance Company in Mauritius. As freelance consultant, Sorens was also called to review the distribution channels for an insurance company in Lagos Nigeria.

Having successfully led teams of more than 750 people, Sorens was selected as finalist for Sales Director of the Year in the British Excellence Sales and Marketing Award (BESMA) in 2010 after demonstrating his exceptional achievement in Sales.

Sorens holds an Executive MBA and is a qualified member of the Chartered Insurance Institute UK. He holds a fellow member of the Institute of Sales & Marketing Management and Australian and New Zealand Institute of Insurance & Finance – Certified Insurance Professional.

In 2017, Sorens followed training in US and became a Certified Canfield Trainer on The Success Principles; he has already introduced the principles to more than 400+ persons in his Achievers Trail Workshops to develop and guide the upcoming leaders to live their dreams.

As a speaker to the first Pan-African Bancassurance & Alternative Distribution Channels Conference 2018 in Accra, Ghana, Sorens topic of discussion will be “Embracing Disruption to meet Customer Expectations from Protection to Enrichment”

Doug Sumner

Doug Summer

Managing Principal, DCS Consulting, Australia



Rise of the platform Bancassurer  – Bancassurance in the post fintech world

The changing paradigm of Banking and Insurance Products – How Fintech and Social Media are reshaping financial services products.

The changing paradigm of Banking and Insurance Products  – How Fintech and Social Media are reshaping financial services products.


Doug is also the Dean of Studies, Africa Bancassurance Academy.

His organization provides consulting services to Boards and CEO’s in the areas of business and strategic planning, brand and organizational growth, distribution strategy and channel development, investment governance and management, risk management and policy development. Doug is Director of a number of organizations including:  Medisecure, a medical technology company, the Mercy Hospital Foundation and Simple Retail, which provides pharmacy management software for Pharmacists. Doug also consults directly with Banks and Insurance companies to assist them in the development of their Bancassurance, Distribution and Product Development strategies.

Doug is recognized as a leading strategist and thought leader in the global retail financial services industry. In his professional career spanning over 30 years, Doug has held senior positions with a number of companies across the Asia Pacific region, including AIA, AXA, AVIVA, CIGNA and National Australia Bank (NAB).

Fiifi Picture

Fiifi Simpson

Topic:  “Enhancing the Insurance Experience through Digitization.”

Fiifi Simpson is an insurance professional with over 30 years experience in Ghana. He is the Chief Executive Officer of GN Life Assurance Company Limited. He was the Managing Director of Vanguard Life Company Limited after serving as Deputy General Manager, Group Operations with Enterprise Life Assurance Company Limited. Fiifi was one of the four key persons who started the Enterprise Life company at its inception in Ghana.

He held various portfolios in Enterprise Life, ranging from Business Development Manager, Head of Corporate Risk, Sales and Marketing and Group Operations. He was also a Senior Life Underwriter at Ghana Reinsurance Company where he started his insurance career. Over the course of his career he has been responsible for the achievement of key milestones in the life insurance industry in Ghana. Among his key accomplishments are: the establishment of the Life Sales Model in Enterprise Life; the establishment of Corporate Business Department as well as the establishment of Bancassurance Model in Enterprise Life,- the very first in the insurance industry in August 2007 with Standard Chartered Bank; the introduction of Broker Model for Individual Life and the Church Funeral Scheme.
Fiifi was the Country Project Manager on Bancassurance for Sanlam and was awarded as Champion for being the individual to have contributed the most to group Bancassurance at the first Sanlam/Stanchart annual bancassurance conference in Johannesburg, South Africa.
As a critical contributor to the growth of the insurance industry, Fiifi is a founding Member of Life Offices Association of Ghana and was secretary of LOA for 7 Years. He has also been lecturing on short courses at the Ghana Insurance College. Fiifi holds a Bachelors of Science Insurance Option from the University of Ghana Business School; a Diploma in Insurance and Risk Management from the West Africa Insurance Institute and has participated in advance technical training at Swiss Re and other institutions like Hollandia Re and Hannover Re. He is also an old student of Adisadel College- Cape coast.

He has done attachments with several organizations in Africa such as Sanlam, Africa Life Assurance Company. Fiifi also contributes to the global insurance industry by attending several international conferences.
He is the Board Chairman of Worawora Rice Mills.
Among others, he serves as; – Board member of GN Life Assurance, Board member of Hords Ltd, (listed on GAX), Board member of GN Health and Board member of Ghana Insurers Association.


Robert Dzato(MSc, MCIBS,CA, CIB, BMS)


Topic: What is your Strategy- A Customer Strategy for the Digital Age or Digital Strategy for the Customer Age?

Robert leads  Financial Services  Strategy and Operations in KPMG in Ghana and has worked on strategy engagements across West Africa including Nigeria. He has been involved in articulating strategy  for insurance, banking and asset management clients. He has helped to formulate strategic plans for tier 1 insurers and banks across in Ghana and Nigeria, and has facilitated board, stakeholder and management  retreat sessions as well. Robert has conducted market insights on banking industry customer satisfaction and insurance sector reviews. Robert has worked extensively in multi-cultural environments in England, Scotland, Nigeria and Ghana. He has worked with Lloyds Banking Group, Bank of Scotland, Halifax and Standard Chartered. Robert is graduate from Reading University, UK and Cape Coast University , Ghana. He is professional banker and accountant


James Norman

Topic: Changing the customer experience in Africa


James is an industry expert with over 17 years of successful experience in the insurance sector.
In his current role as the Head of Insurance for KPMG East Africa, James is responsible for strategy, research, innovation, quality assurance, market and brand position, business development, capacity building and engagement delivery.
James works with close to 80 clients across the region in all areas of consultancy at all levels of the value chain and he is also a member of the KPMG global insurance team, KPMG global insure-tech team, KPMG global IFRS17 team. Locally he is part of the FS and Financial inclusion strategy teams.
Prior to joining KPMG, he has worked for 4 leading UK insurers, a global brokerage and a leading insurance law firm in senior operational roles; and a consultant.
James has acquired vast knowledge and expertise in UK/Europe, East Africa, West Africa, UAE and emerging/ high growth markets in the sector.
He is also a 3-time winner of the UK insurance sector awards, has sat on 2 UK industry steering groups and has made multiple key note presentations in many countries.
James holds a distinction in risk management (ICRM/IRM-UK), and a BA (Honours) in sociology from Coventry University. He has also holds distinctions in risk management and claims management under ACII.

professional banker and accountant

Eli Hini

Eli Hini

Topic: “Leveraging on mobile technology to create opportunities to Innovate in underwriting & Distribution”

Mr. Eli Hini is the General Manager for Mobile Financial Services (MFS) for MTN Ghana.

Prior to Eli’s appointment, he was the Mobile Money Commercial Senior Manager, a role he has held since August 2008 within the Mobile Money, Sales & Distribution and Enterprise Business Unit.

He has been instrumental in setting up Mobile Money in Ghana and growing the subscriber base, transaction volumes and value. He also led the MTN Ghana team to receive ISO certification (ISO/IEC 12007: 2013 certification) in 2016. With his new appointment, Eli Hini is expected to drive strategy, business development, innovation and relevant operations of MTN’s Mobile Money business.

Eli Hini is a Chartered Marketer with over 17 years’ experience serving in various leadership positions in MTN Ghana, Unilever Ghana Limited and Coca-Cola Bottling Company Limited. Prior to his appointment as General Manager for MFS, he was the Commercial Senior Manager for MTN Mobile Money, a role he held from August 2008. He has been instrumental in setting up Mobile Money in Ghana and growing the subscriber base, transaction volumes and value.

Eli Hini holds a Bachelor’s degree from the Kwame Nkrumah University of Science and Technology and a postgraduate qualification from GIMPA.


Bruce Sahd

Topic: “What is holding insurers back from Digital-Direct-Data innovation?”

Bruce Sahd is the Managing Director of CaseJohnson, a specialist marketing firm offering advisory, management and technology solutions that focus on alternative distribution strategies for insurance in African and Middle East markets. Bruce has over 20 years of international experience in this specialised field having worked with clients in South Africa, Ghana, Kenya, Nigeria, Sri Lanka and India. As a recognised authority in this field he is a frequent speaker at conferences in India, Sri Lanka, Brazil, Bahrain, Dubai, Kenya, Zambia and South Africa, with several articles published in leading South African and Kenyan Insurance Journals. Bruce has a background in management accounting, strategy and business development consulting, having also worked and lived in the UK and the Netherlands. He has a Philosophy degree from Leuven University in Belgium and an MBA from the University of Cape Town.


Kizito Makatiani



Mr. Kizito Makatiani is the founder and Chief Executive Officer (CEO) of Turnkey Africa Ltd. He holds a Bachelor’s Degree (BSc) in Chemical and Process Engineering from Moi University. He worked at Africa Online as a Billing System Administrator for three years before founding Turnkey Africa Ltd in 1997 with the aim of developing software applications for small and medium sized businesses in Africa.

In his capacity as the founder and chief architect of Turnkey Africa, Kizito has been intimately involved in shaping the company’s creative and cultural vision and subsequently producing one of the most dynamic products in the market. As the CEO he has overseen the company’s overall direction from inception up to its current position as a leading pan-African technology company that is one of the fastest growing companies on the continent.

Kizito Makatiani is the founder and CEO of Turnkey Africa Ltd, the leading Pan African Insurance software and services provider with a footprint of over 29 clients across 5 countries in Africa.

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Mohau Molefe

Topic: Why Trade Finance should be the next focus to drive growth in Bancassurance & how

The 3 sub-themes:
1. Again: what is Trade Finance?
2. The exponential potential of Trade
3. Ok, how will Bancassurance benefit?

I form part of the Old Mutual Rest of Africa Central Team, responsible for Corporate and Bancassurance
Distribution outside of South Africa on the continent. My role is to drive the strategy over the two areas of
distribution across our multiple-country footprint. So there definitely is never a dull-moment, considering the
enormous opportunity and fascinating challenges that come with such a scope.


My background is Distribution, working previously as a:

Key Accounts Manager (in Old Mutual Insure, OM South Africa’s General Insurance business) with some of
the top intermediary key accounts on the continent such as Marsh Africa, Indwe Risk Services, PSG,

A Business Development Manager in Old Mutual Insure servicing independent brokers, some of them the
largest brokers on the continent, from our Bryanston Branch (in Johannesburg)

A Partner in a specialist forestry insurance brokerage (Forestry & General Insurance Brokers), providing
niche liability insurance to forestry operations companies in South Africa and Swaziland


I have been blessed to be married Mapula for 11 years, with two exceptionally energetic boys: Hlompho (8 years)
and Abokoe (4 years).
To relax, as I continue to travel extensively, I spend time with my family, read books (business, leadership,
mentorship and the economy) and from time to time enjoy a great action-movie!



Shilpi Nanda

Topic : Innovate or Die : Case Study: How a public sector social health insurance scheme is innovating it’s way towards Universal Health Coverage and Financial Sustainability 


Shilpi is an MBA and a qualified actuary with more than 10 years’ experience in the insurance sector. Over this period, she has worked in a wide range of functions including product development, pricing, financial reporting, risk management and economic capital. She has also had the unique opportunity to work across industry sectors viz. direct life insurance, insurance consulting, reinsurance and, recently, microinsurance. Currently, Shilpi is leading an ILO innovation project in partnership with Ghana’s National Health Insurance Authority. Her project explores the application of digital member renewal and identity authentication solutions in the field of social healthcare.


John Murphy

Topic: Latest Global Developments with Digitalisation, Automation and Artificial Intelligence Enhancing Insurance


With over 30 years experience in Financial Services, John is Business Development Manager Africa since 2014 for ClaimVantage, the leading international provider of automated Life, Health and Absence claim management software. He is based in Johannesburg.
Prior to ClaimVantage, John worked as a management consultant, helping high potential Irish software start-ups to enter and do business in South Africa, mainly in the Financial Services sector.
Between 1996 and 2011 John was a Finance and Operations Executive for Africa’s largest bank, Standard Bank, which included Financial Director responsibility for Group IT.
Previous career experience included four years as a Financial Director and Risk Manager in a global timber business, three years in a management consultancy, two years in an entrepreneurial financial services company and eight years with Arthur Andersen in South Africa and Ireland.
John is a Chartered Accountant, qualified both in Ireland and South Africa, an Economics and Social Sciences graduate of Trinity College Dublin and has a Diploma in Management from Henley Management College, London.
John is a member of the SA Institute of Directors.
John and his wife Veronica have a son Shane and a daughter Orla.
When not working, John enjoys playing golf and doing community service work.

Greg Becker
Topic: What Role will Bancassurance Play In The Future of Insurance Sales In Africa.


Greg has lived and worked in N America, Europe and Africa, with employment taking him far afield.  He has presented or worked – which probably means negotiated a life or longevity-related reinsurance contract – in Botswana, Canada, China, Ethiopia, France, Germany, Ghana, Hungary, Indonesia, Ireland, Italy, Japan, Kenya, Lesotho, Mauritius, Namibia, the Netherlands, Poland, South Africa, South Korea, Swaziland, Switzerland, Taiwan, Togo, Uganda, the UK and the US. 


Greg is the Head of Business Development for Munich Re’s Rest of Africa Life business. He is also a passionate triathlete, and has been an investor in the fintech firm SASA Solutions looking at ways to use technology to increase financial inclusion, and the founder of Get Guidance, an online start-up with  collection of free online tools, calculators and resources designed to help people get comfortable with important decisions so that they can make better decisions relating to their health and wealth.


Yannick Lefang

Topic: Innovate to Thrive – How can eye tracking research improve your bottom line


Yannick Lefang is the Founder & CEO of KASI Insight, award-winning consumer and market intelligence firm that provides biometric research at scale in Africa.

KASI Insight turns the best of the Africa consumer into a competitive advantage for leading consumer-facing companies in Africa.

We engage, question and learn in real time from consumers and market participants in over 10 markets in Africa to uncover what they really feel about your product before you launch it. That’s how we give your product launch the best chance of success!

Yannick has over 10 years of technology, banking and risk management experience with a variety of organizations ranging from start-ups to leading financial firms in North America and Africa. Yannick is a professional risk manager (PRM) holder, a cum-laude graduate in Electrical Engineering and a mentor at the Africa Expert Network and the Africa Business Academy.


Leona Lillian Abban

Leona Lillian Abban is the Client Relations Manager at MicroEnsure Ghana and has been with the company for 7 years. She has a Bachelor’s degree (B.Sc. Biological) from the University of Cape Coast where she majored in Fisheries and Aquatic Science.
Leona gained a depth of industry knowledge from 2007 at Prime Insurance Company Limited working in Finance, Business Development and Underwriting Departments. She then moved on to
MicroEnsure in 2011 as an Accounts Executive. In 2014, she rose to the rank of the Clients Relations Manager where she leads a team, overseeing relationship management for all corporate clients.
Leona is also part of the in-country management team responsible for the overall revenue growth of the company.
She is married with two boys. In her spare time she enjoys sports, music and community-volunteer work.


Achumile ‘ Ace’ Majija



Achumile ‘ Ace’ Majija is currently the Chief Commercial Officer for Prudential Life Insurance in Ghana responsible for Bancassurance, Group Life Assurance and Broker Distribution.. He has worked in South Africa, UK, Poland and Kenya. He enjoys motivating young people at Institutions of Higher Learning, High Schools, Youth Camps. He believes in giving back to the less fortunate, making a difference to change society and making it a better place for all. He is passionate about youth development, empowerment and social entrepreneurship; helping young people to unleash their potential. Some of his achievements include being named a Young Global Shaper by the WEF (World Economic Forum) and recognized by the South African Business Community in the UK as a Rising of the Year. He was announced as one of the 200 Young Influential South Africans by the Mail and Guardian and also received the Young Achiever Award from the Nelson Mandela Metropolitan University. He has also been named as one of the 13 Young African Economic and Business Leaders for 2013.Ace has a Bachelor of Commerce in Economics and Finance, Bachelor of Commerce Honours in Financial Analysis and Portfolio Management and an MBA degree.

mrsam donkor-crop-u11320

Sam Donkor


Responsible for strategic growth of retail Assets and Credit Card’s Balance Sheets and P &Ls
Formulated overall strategy for BBG Bancassurance proposition across all personal lines insurance products, customer proposition, channel development, roll-out and staging.Ownership of the Bancassurance Income and P&L targets – together with the bancassurance product managers for each class of insurance business.
*Participated in and Negotiation the pricing /premium structure for all bancassurance products and services.
*Overall responsibility for ensuring speedy claims settlement and complaint resolution as it pertains to insurance.
*Led NPA process for Bancassurance Proposition at country level.
*Key interface with both Life and General Insurance partners as well as industry associations.
*Ensured the holding of and attend all monthly and quarterly partnership council and review meetings with both Life and General insurance companies respectively.
*Convened and attend team meetings on a regular basis and ensure that there is adequate communication and information exchange with other business units within the bank.
*Developed best practice models of processes and procedures for deploying market-leading bancassurance stand-alone policy sales.
*Review the bancassurance strategy and performance and take appropriate remedial action to assist all involved in the process to achieve the desired performance.
*Ensure that reconciliation is carried out rigorously to avoid income leakage with payment of commission from insurer



Kwame Adom-Frimpong (PHD) Conference Chairman

Kwame Adom-Frimpong serves as Managing Director of Mainstream Reinsurance Company Limited. Dr. Adom-Frimpong joined Mainstream Reinsurance Company Limited in September, 1999 as Director of Finance and Administration. He has several years of experience as a practising accountant, insurer and financial management specialist. He had varied and extensive working experience in Public accountancy as well as in Commerce and Industry. He started as an accountant with Ghana Food Distribution Corporation (GFDC) and worked with ABC Brewery Company Limited as Senior Cost and Management Accountant. He joined Coopers & Lybrand (now PricewaterhouseCoopers), a firm of Chartered Accountants and Management Consultants and worked for five years as Senior Audit Supervisor. From Coopers, Dr. Adom-Frimpong joined Social Security and National Insurance Trust (SSNIT) as Accounts Manager and rose humbly and gracefully through the ranks to become Head of Internal Audit (Chief Internal Auditor). He was attached to and trained in Insurance with Hannover Reinsurance Company Africa in Johannesburg, South Africa in 2000. He is a part-time lecturer at University of Ghana Business School, Legon and Ghana Institute of Management and Public Administration, (Gimpa.) in Financial Management and Decision Making Accounting. He is a distinguished member of the Institute of Chartered Accountants, Ghana. He is a member of Chartered Institute of Bankers and also a member of Institute of Data Processing and Management, U.K. He holds two doctorate degrees, a Doctorate in Business Administration (Financial Management option – Banking and Finance) in November, 2001 and PhD in Economics in November 2004, all from University for Professional Studies, Acadia, United States of America. Dr. Adom-Frimpong obtained his MBA degree (Finance option) in 1997 from the University of Wales, Bangor, United Kingdom.